Frequently Asked Questions

DO I GET A PRINTED OR EMAILED TICKET?: No. There is nothing to print or show at the box office – just give the box officer the name the tickets are under when you arrive (a will call). If you booked with free passes, the box officer will collect those when you check in. If you do not have free passes for some or all of your order, you will be charged the regular admission price and seating may be delayed.

WHAT ABOUT ONLINE SHOWS?:  Generally, you’ll receive a Zoom link 15-30 minutes prior to showtime.

WHERE DO I GO?: We are located at 365 Main Ave in DePere.  West side of the river. In a row of other cool buildings. Look for our decorated front window!

WHERE DO I PARK?  Parking is available on streets around our theatre. We no longer have an entrance off of the Nicolet Square parking lot, although you are welcome to park in that lot and walk the short distance around the block.  Please be mindful of no parking signs and hour restrictions, especially during the daytime.

WHAT TIME SHOULD I SHOW UP? The box office generally opens 30 minutes prior to performances. For the 9:30 ComedyCity shows, the box office opens at 9:15. This gives us time to allow the previous show’s audience to depart, and for us to ready the theatre for the next performance. I mean, you really didn’t want to walk over old popcorn, right?

ARE SEATS RESERVED?: For the duration of the COVID-19 Pandemic, we recommend advance ticket purchases.  This is to help with social distancing.  Don’t worry, the farthest seat away from the stage is about 20 feet.  You’ll be fine. Trust us.

WHAT IF I’M WITH A GROUP? For COVID-19, all groups will be seated together and need to arrive together.   Please wait outside or in your cars until you are all here, then come inside to the box office.

HOW DO I BOOK TICKETS FOR A LARGE GROUP?

Two options:

A) One person makes the reservation for the whole group and pays for it online. If you are making one reservation for the entire group, make sure to tell your group the name that the reservation is under so they can tell the Box Office.  Remember, we don’t offer any refunds for any unused pre-purchased tickets.  This is the easiest option.  Seriously.  Don’t even think about option B.

B) We told you not to think about this one, and for COVID reasons, please don’t use this unless you really, really need to.  Each individual or family can make their own reservation online.  Please ask your folks to add a comment on the online reservation to tell us the name of the group, so we can seat everyone together.  Try to arrive together too…it helps.  That said, seriously consider Option A. It’s easier.  Trust us. Seriously.

WHAT IF I NEED TO CHANGE OR CANCEL MY RESERVATION?: We permit changes or cancellations to your tickets up to 12 Noon the day of performance.. Please e-mail us at the contact information below. Cancellations after 12Noon the day of the performance time are non-refundable.

DO YOU HAVE A BAR/SNACKS/FOOD?  We offer an in-theatre bar serving soda, wine, a selection of domestic and craft beers, and most styles of mixed drinks. Popcorn and theatre candy is also available for purchase.  We no longer have an on-site restaurant.  You can use our Overflow App available for Apple or Android devices

DO YOU ACCEPT CREDIT CARDS?  We accept most credit and debit cards, and cash still works too!  We will also accept diamonds and precious metals.   We do have a $10 minimum for credit/debit card usage.

CAN THOSE UNDER 21 ATTEND? Yes, with some simple guidelines. Our bartenders will not serve anyone under the age of 21, even if with a parent or legal guardian. We know you kids drive your parents to drink, but you can’t. Sorry.  While we welcome all ages to our performance venue, those under the age of 21 are not permitted to hang around in the bar vicinity after the late show.  If you’re under 18, please bring a parent or reasonably responsible adult with you.  We know you’ll behave, but a gaggle of unsupervised 8 year olds can only lead to chaos.  You know what I mean.

IS YOUR COMEDYCITY GROWN-UP SHOW “DIRTY”?: Not necessarily, and sometimes, not at all. Since all ComedyCity shows are based on audience suggestions, it depends on what we get! We’d say it’s PG-13, sometimes R. Might not be the best for the young ‘uns, but hey, who are we to judge?

DO YOU EVER HAVE AUDITIONS FOR COMEDYCITY?  We do!  Generally these are held spring and fall, and are done in a group-style workshop format. No experience is necessary, just a willingness to learn and have fun!  And laugh.  And be a team player. And laugh.  Did we say laugh?

WILL YOU DONATE TO MY NON-PROFIT CHARITY/EVENT/AUCTION/ETC?  We support many local causes with donations of show tickets.  It’s very helpful if you make the request via mail, and include a self-addressed stamped envelope.  We don’t like the taste of stamps, and our handwriting is terrible.

WHAT ARE YOUR COVID POLICIES?  Pretty simple, actually.

  • Don’t come if you’re sick, under quarantine, or supposed to be isolating.  Seriously…we’ve been making people laugh for over 30 years, we’ll be here a long time yet.
  • Bring your mask, and wear it unless you’re actively eating or drinking.  Don’t yet have one?  We’ll sell you one for $1 at the door.
  • Use our hand sanitizer dispensers located at various spots in the theatre.
  • We suggest you use our “Overflow” app for contactless drink ordering, with delivery right to your table.
  • Please stay with your group, and respect the box officer’s seating arrangements for the convenience of all.  We’ve reduced our seating capacity and spread out our seating so everyone’s comfortable.

DIDN’T FIND YOUR ANSWER?  Email us or give us a call at 920.345.2600